At GoLivMo, we pride ourselves for our streamlined payment process.
After you enter your payment details (credit card details), you will be presented with a 2FA Security Pop-Up. This is where you can verify the ownership of your card, with the OTP (Pin) number that the Credit Card Issuing Bank sends you via Email. You are required to successfully submit your 2FA / OTP before our system can successfully process your payment.
We do this for your protection, to prevent any fraud and unauthorized card usage.
SECURITY POP-UP ERROR
Due to the occasional surge in purchases our site might be processing a large quantity of orders.
Typically, it should take no more than 5 seconds for the pop up to show. But in the instance there are a high-volume of purchases, it might take up to 10 - 15 secs, depending on your loading speed. We seek your understanding during this time.
PAYMENT REJECTION
We find that a high number of payment rejections are due to:
1. Credit Card Number Mistakes
2. CVC Number Mistakes
We kindly request that you ensure your Card Number, Date of Expiry and CVC Numbers are accurate, before trying again.
Should you continue to encounter issues with your payment, please do not hesitate to contact our Customer Help Team. (Click on Link)
Your satisfaction is our number one priority at GoLivMo.