In your booking details page, there is a Cancel Booking button that you can hit to initiate your cancellation process. The cancellation policy is stated clearly in each experience listing. If your experience is a refundable experience, you can follow the steps below.
To begin the cancellation / refund process (if applicable).
- Sign in to your profile on GoLivMo.com
- Click on booking history.
- Select the Experience you would like to cancel and hit the Cancel button.
- Enter in the reason for cancellation and hit next.
- Choose mode of refund. Would you prefer funds to be transferred via PayPal, Stripe or Bank Account?
- Upon successful cancellation, an email will be sent to you and funds refunded within 4 working days.
(Note: If your experience cannot be cancelled, the system will not present to you the abovementioned cancellation button).